Email provider news
The latest about 230 email providers, from their own blogs and social accounts and from the tech and security press.
3 headlines found
- Amazon Connect Customer automatically saves in-progress emails as drafts
, helping agents resume work without losing progress when connectivity is interrupted or when their browser is accidentally closed or refreshed. When agents return, their drafts are restored with the message body, recipients, subject line, and attachment references intact.
Amazon WorkMail · · Amazon WorkMail - Quick now supports smart approvals for agentic actions
Amazon Quick now supports smart approvals, a review layer that reduces unnecessary approval prompts while preserving human oversight of the actions that matter most. As agents take more actions on a user's behalf, such as sending email, updating records, and creating tickets, asking a person to approve every step…
Amazon WorkMail · · Amazon WorkMail - Amazon Connect Customer supports inline attachment previews
Amazon Connect Customer lets agents preview attachments directly in the agent workspace, reducing contact handling time and limiting the need to download sensitive customer information. Agents can preview PDFs, images, and text files across email, chat, and cases, navigate between attachments, and view multi-page…
Amazon WorkMail · · Amazon WorkMail