Paul O'Brien

Documenting my journey toward earning the Certificate of the Business Continuity Institute (CBCI) and exploring BCI Good Practice Guidelines (GPG 7.0).

After years using Gmail, I moved to Proton Mail. This isn’t a feature checklist — it’s why privacy and control mattered more to me.

Mailbox.org is a paid German email provider with strong transport security, custom domains, IMAP support, and PGP/S/MIME options — but the 30-day trial blocks external sending.

Posteo offers privacy-focused email for €1/month. I tested it to see how it handles anonymity, encryption, IMAP, and real-world usability.

Email shouldn’t feel like a relief, but it does. When companies hide behind chatbots and help centres, even simple support becomes a negotiation. Email stays the calmest way to explain a real problem, on your own time.

Yahoo Mail didn’t disappear overnight. It faded from relevance as trust eroded, decisions stalled, and breaches exposed deeper problems. This is the story of how the internet’s most trusted brand lost its place at the centre of email.

From Nigerian prince emails to modern phishing, 419 scams evolved with the internet — exposing how email’s openness can be exploited.

A look at how support actually works at email providers, why it often breaks down at scale, and what good support should look like in practice.