Paul O'Brien

Paul O'Brien

I write about email, privacy, and the systems that sit underneath everyday digital life. My focus is on calm workflows, sensible defaults, and understanding how communication tools shape trust, identity, and control over time.

56 posts

Should Businesses Hide Their Email Address?

Email shouldn’t feel like a relief, but it does. When companies hide behind chatbots and help centres, even simple support becomes a negotiation. Email stays the calmest way to explain a real problem, on your own time.

Should Businesses Hide Their Email Address?