Is Email Here to Stay?

Messaging apps didn’t replace email. Here’s why email still matters for identity, recovery, and trust online.

Paul O'Brien
8 min read
Illustration showing email as the central identity and communication layer across modern digital devices
Email continues to sit at the centre of digital life — connecting identity, communication, and account recovery.

Email has been pronounced “dead” so many times it’s basically a tradition.

A new messaging app arrives. It feels faster. Friendlier. More “human”. People say: This is it — email is finished.

And yet, email remains.

Not because it’s exciting. Not because people love inboxes. And definitely not because spam is fun.

Email remains because it does something most modern platforms can’t copy without changing what they are:

Email is the open internet’s default identity and proof system.

It’s the thing you use to create accounts, recover accounts, prove who you are, receive receipts, confirm decisions, and stay reachable even when everything else changes.

Messaging apps are great at conversation.

Email is great at responsibility.

That’s the difference. And it’s why email is still here — and why it will be here for a long time yet.

What People Really Mean When They Say “Email Is Dying”

When someone says email is dying, they usually mean one of these things:

  • They’re tired of marketing emails and junk.
  • Their inbox is overloaded and feels impossible to control.
  • They’re sick of workplace email culture.
  • They’ve moved personal chat to WhatsApp, iMessage, Slack, or Teams.
  • They don’t want another “urgent” thread at 9pm.

All of that is fair.

But it’s also a category mistake.

Because most of what frustrates people about email isn’t the technology. It’s how email is used — and how businesses use it on us.

Email works best for communication that doesn’t require immediate replies. It’s built for messages you can read in context, think about, and return to later — without the pressure of being “live”.

When people treat email like chat, it becomes exhausting.

And when businesses treat email like a cheap attention machine, it becomes miserable.

That’s why “email is dead” claims tend to spike when people feel overwhelmed by their inbox, or when email is being used to push urgency and guilt rather than share useful information.

A big part of that shift happened when Gmail reshaped inbox expectations and normalised huge, always-on inboxes.

Email isn’t dying.

Email is being used badly.

Email Doesn’t Win Because It’s Better. It Wins Because It’s Universal.

There are better tools than email for lots of things.

  • Slack is better for quick internal questions.
  • Teams is better for fast coordination.
  • WhatsApp is better for informal chats.
  • Notion is better for long-running projects.

But none of those tools are universal.

Email is.

You can change phone.

You can change job.

You can leave a platform.

You can delete an app.

And your email address still works as the default way the world reaches you.

That’s not because email is trendy.

It’s because email is closer to a digital address than a messaging product.

Messaging apps are rooms inside buildings.

Email is the street address people can always find.

It’s not perfect. It’s infrastructure.

And infrastructure tends to survive because too much depends on it.

Email Isn’t Owned by One Company (Even If It Can Feel That Way)

A lot of people talk about email as if it’s basically “Gmail”.

That’s understandable — Gmail shaped modern expectations and it’s one of the biggest inboxes on earth.

But email isn’t one product. It’s a set of open email standards that thousands of providers can implement. That matters more than people realise.

Most modern communication platforms are centralised:

  • One company owns the network.
  • One company controls access.
  • One company can change the rules overnight.
  • One company can lock you out.

Email doesn’t work like that.

Even if one provider disappears, the system doesn’t collapse. People move providers. Addresses change. Mail keeps flowing.

That isn’t a romantic “open web” argument.

It’s a resilience argument.

Email has survived the rise and fall of internet giants, multiple shifts in how we work, the smartphone era, social media, and wave after wave of abuse.

It survives because nobody has the power to “turn it off”.

The Real Reason Email Won’t Die: Identity, Recovery, And Receipts

Diagram showing email as the central hub connecting online accounts and services
Your email address acts as the internet’s identity hub — connecting accounts, receipts, security alerts, and recovery.

If you want the blunt version of why email remains essential, it’s this:

Email is where the internet sends proof.

Proof of what?

  • Proof you created an account.
  • Proof you paid for something.
  • Proof you agreed to something.
  • Proof you were told something.
  • Proof you can be reached.
  • Proof you can recover access when you’re locked out.

This is why email survives even when people stop using it socially.

Because social communication is optional.

Identity and recovery are not.

Think about how many of your “important life” systems still run through email:

  • Banking
  • Government
  • Health services
  • Insurance
  • Employment
  • Travel
  • Utilities
  • Online shopping
  • Account recovery
  • Legal and HR processes

Even the platforms that supposedly replace email still use email as the back channel.

You sign up to Slack? It wants an email.

You sign up to most services? They want an email.

You forget your password? It sends an email.

This is the part people miss:

Email isn’t only communication.

It’s the default recovery system for the internet.

“But Young People Don’t Use Email” — Yes They Do, Just Not Like You Do

This argument comes up constantly: “Kids don’t use email.”

It’s true in one narrow sense: fewer people use email for casual conversation.

But that doesn’t mean they don’t use email. It means email has shifted into a different role.

For many people, email is:

  • A login credential.
  • A digital filing cabinet.
  • A receipt store.
  • A formal contact channel.

In other words, email has moved into the background.

Less like chatting.

More like plumbing.

And plumbing isn’t exciting, but it’s very hard to replace.

Messaging Apps Didn’t Replace Email Because They Can’t Do Email’s Job

Diagram showing differences between email and messaging apps
Messaging apps are built for fast conversation. Email is built for clarity, accountability, and records that last.

Messaging tools are brilliant at what they do. But they struggle with what email does best.

Email Creates A Clear Record By Default

If you need to confirm something that might matter later — terms, instructions, a decision, a change — email creates a record with:

  • Sender
  • Recipient
  • Timestamp
  • Context
  • Attachments
  • Thread history

That sounds boring until you need it.

In messaging apps, important decisions disappear into the stream.

In email, they remain anchored.

Email Crosses Boundaries

Messaging tools work best inside a single organisation or friend group.

But the world isn’t one organisation.

Email crosses:

  • Companies
  • Countries
  • Teams
  • Suppliers
  • Customers
  • Platforms
  • Time zones

It doesn’t require everyone to install the same app and agree to the same rules.

Email Respects Time

Messaging is designed to interrupt.

Email lets messages wait.

That difference matters more now than it did ten years ago. In a world full of notifications, the ability to respond on your own terms is a feature — not a flaw.

If Email Is So Essential, Why Does It Feel So Miserable?

Because email has two realities:

  1. Personal email as identity and control.
  2. Commercial email as persuasion and pressure.

The identity side is stable.

The commercial side is where things get ugly.

Email is cheap to send. That makes it valuable.

And anything valuable gets abused.

This is where spam, phishing, and manipulation show up.

The inbox becomes a battleground because:

  • It’s a direct channel to people.
  • It’s tied to identity.
  • It’s hard to leave entirely.

People don’t hate email because it’s old.

People hate email because it’s where bad incentives collide with real life.

The Future Of Email Isn’t “Less Email”. It’s Stricter Email.

If email survives as identity infrastructure, then the future isn’t about replacing it.

The future is about controlling it.

That means:

  • Stricter filtering
  • Stronger authentication
  • More enforcement of sender reputation
  • More penalties for bad behaviour

These changes are driven by modern email authentication standards designed to make it harder to fake identity at scale.

The internet is slowly moving from “Anyone can send mail” to “Prove you’re allowed to send mail.” That shift is the whole story. It’s why the rules keep tightening, why deliverability is harder than it used to be, and why trust is becoming the real currency of email.

Privacy Is Reshaping What People Want From Email

Another reason email is having a quiet resurgence: privacy.

Not privacy as a vibe. Privacy as a practical question:

  • Do you want your inbox scanned for profiling?
  • Do you want your email address to become a permanent tracking identifier?
  • Do you want your communications tied to an advertising business model?

For a long time, people accepted the trade-off: free email paid for by data extraction. Providers such as Proton Mail represent one attempt to narrow how much visibility the provider itself has into stored inbox contents.

But awareness is changing.

People are starting to treat email more like:

  • A personal archive
  • An identity asset
  • A security boundary

And that changes what “good email” means.

It stops being only about features.

It becomes about trust and control.

The Uncomfortable Truth: Email’s Strength Is Also A Weakness

Email survives because it’s universal and persistent.

But that also creates risk.

If email is the recovery channel for everything, then compromising your email account is like getting a master key.

That’s why sensible security advice starts with:

  • Secure your inbox first.
  • Use strong sign-in protection.
  • Treat your email account as high value

This is also why phishing works so well.

Attackers don’t need to defeat every service you use.

They just need your inbox.

What Would Have To Happen For Email To Actually Die?

For email to die, something would need to replace it that is:

  • Universal (Works across organisations, countries, and systems)
  • Portable (You can switch providers without losing your identity)
  • Accepted as an identity and recovery channel
  • Durable (Records, receipts, and confirmation trails)
  • Not controlled by one company’s incentives

That replacement would also need to survive abuse at the scale email has survived it.

Which means it would either become… email-like…

Or it would become heavily gatekept.

Either way, you end up rebuilding something close to email.

So the “email is dying” argument usually collapses into:

“I wish my inbox was less annoying.”

Which is a very different problem.

What Changes Is Not Email’s Existence. It’s What Email Is For.

Email twenty years ago was more social.

Email today is more formal.

Less “How are you?”

More “Confirming…” and “Attached…” and “As discussed…”

That isn’t decline.

It’s evolution.

It means quick conversation can move to tools designed for it — while email becomes the system we use when we need:

  • Clarity
  • Permanence
  • Accountability
  • A trail

Messaging handles conversation.

Email handles commitments.

Final Thoughts: Email Will Outlive Platforms Because It Isn’t A Platform

Email won’t last because people love it.

It will last because the internet has quietly built itself on top of it.

Email is the identity layer.

It’s the receipt layer.

It’s the recovery layer.

It’s the accountability layer.

Messaging apps can replace chatting.

They can’t replace that.

And as the internet gets noisier, more hostile, and more automated, email’s biggest strength might be the thing we once mocked:

It doesn’t chase attention.

It waits.

And in a world built around immediacy, the ability to wait is becoming rare — and valuable.

That’s why email is still here.

And it’s why it will be here for a long time yet.