I have been sending out newsletters for something like fifteen years and so I think I know it when I see exemplary service in a newsletter provider. Aweber were rude and arrogant insisting that my internet less savvy clients should be comply with their rigid structures or they weren’t worth being my clients – and icontact were just purely behind the times and rigid in the same kind of ways.
Responses often took time and mostly didn’t provide the solution I was looking for, leaving me frustrated and unsatisfied and often very angry. When I started using PWOB I was astounded by the level of service I received from Paul which was speedy and provided immediate solutions to the problems I was encountering.
The interface were modern and user friendly with attractive forms that looked good on my wordpress website – and incredibly good value unlike the US based systems. Also I could add clients who were coming to me offline and who had attended my events and this being a British company made a lot of difference to me because the whole service was aimed at a British ways of communicating and doing business. I was sending out professional looking newsletters. I would highly recommend Paul’s service.
Paul has been very helpful in guiding us through the maze of DKIM and SPF issues we were facing.
Through setting up DMARC reporting, we could see where the errors where appearing and eventually were able to reconfigure our settings and overcome a major email delivery issue.
I’ve found Paul engaging and technically knowledgeable – he has gone the extra mile to help us find the solution to our challenges.
Best STL Training
As a new start up business our workload was forever growing. With marketing, sales, and financials to get to grips with, and at the same time trying to get our new website live, we were beginning to feel the pressure. There was just so much to do and not enough hours in the day to do everything.
As a web based company our IT infrastructure is very important to us. At the top of our IT to do list was getting a business class email solution in place. Not being technically minded and having our hands full we decided to outsource this project to someone in the know.
After talking to a business colleague who has been in a similar situation, it was recommended I contact Paul O’Brien as he specialises in Google G Suite for Business.
Paul took onboard our needs and managed our expectations, and within no time at all we were live using Google G Suite for business. On our go live day Paul was on hand to fine tune our setup as well as offer support and training.
G Suite is now an integral part of our business and with Paul’s ongoing support, help is never far away, a quick phone call is all it takes.
With a jargon free approach to technology and an in-depth knowledge of G Suite, working with Paul was a real pleasure. I wouldn’t think twice about recommending him, he is a true ambassador to Google and their business services.
JR Prestige Ltd
Mail shots to our clients regularly is a vital part of our business, and Paul has been our go to guy for several years now.
When we decided to change our platform, Paul was on hand to guide us through the myriad of options and his advice has proven to be invaluable as we migrated over to our own server and software.
As Paul had no vested interest other than getting us onto the very best set up, we knew his advice was impartial and it speaks volumes that Paul has actually saved us money by steering us towards simple and effective components such as Amazon SES and Sendy (newsletter software).
Once he’d helped us choose the right platform, server and software, he walked us through the set up and installation and had us up and running within 2 days. On the odd occasion that I needed a question answered or some technical help, Paul was just a quick call or email away…
Now that we are three weeks into our new set up, I can confidently recommend Paul and PWOB to any company looking to take their eMarketing into their own hands.
Thanks Paul. You certainly know your stuff!
Clearpoint Business Services Ltd
I recently sought out support for the set up of Google G-Suite for my company and went on a quest to find a solution. This led me to Paul O’Brien. We needed a total solution and this is exactly what Paul offered.
I had an initial call to discuss my company’s requirements and he then set to work. I was surprised to learn that included in the service was the offer of tutorials and any ongoing training that my team might need in moving forward to fully utilize the package.
Paul’s knowledge on the suite is second to none and the advice he has given is simply fantastic making our in-house processes far more efficient. I received exactly what I’d sought out to find and am so eternally grateful to Paul for his patience and ongoing contact. I would certainly recommend.
Hera Operations Ltd
I have just had my sales team created as talking caricatures for our new web site contact page.
The response we have had already from customers new and existing is fantastic. A really good idea for letting people know that you are human and easily approachable.
A great ice breaker and talking point, great job Paul.
Chris Rhodes – Managing Director
Kemper UK & Ireland Ltd