Common Google G Suite Misconceptions

Google G Suite

Google G Suite is a set of Powerful Online Office Tools powered by Google with pricing starting from £3.30 per user per month.

Available G Suite Modules

Gmail Calendar Google+ Hangouts Meet
Docs Sheets Forms Slides
Sites Drive Cloud Search Admin
Vault Mobile G Suite Training

G Suite is fast becoming a real contender to the Microsoft’s Office 365 market, but still many people are lost in the Microsoft bubble. Worried that a move away from Office could be a risky one or that G Suite can’t offer the same corporate grade solution or support. There are some misconceptions about Google G Suite which I wanted to clear up.

Common Misconceptions

1 – “G Suite is only suitable for one man bands or small companies”

small businessUntrue, some Major UK companies have taken the jump and moved over to G Suite recently, these include Ocado, Spotify, Rentokil Initial, Veolia and ASICS…

2 – “We don’t want to send our business emails with Google or Gmail branding included

G Suite allows you to manage multiple domains within your Gmail account. People receiving emails from you won’t see any @gmail or other Google branding within the emails. All emails are sent from


3 – “G Suite don’t offer real business support, they direct people to community run forums”

Also untrue, all paid G Suite accounts come with email, live chat and telephone support. Google work 24/7 and reply normally within an hour or two. As the administrator of your G Suite account you will also be provided with a whole host of resources to help manage your users. G Suite offers a 99.9% Service Level Agreement (SLA) for covered services, see

4 – “My business is regulated and I need to show I am compliant, G Suite doesn’t offer such a service does it?”

My guess is you haven’t heard of Google Vault?

google vaultVault if an archiving and eDiscovery Suite that lets you Manage, retain, search and export your organisation’s email and on-the-record chats. More details can be found here

5 – “We have to login to Gmail to manage our email, our users are all used to Microsoft Outlook” is the web client that allows you and your company’s users manage their email via a browser. But you can still use local email clients like Outlook, Mac Mail and Thunderbird. There are also mobile apps for Apple iPhone and Android devices.

6 – “I’ll need to still keep Microsoft Word, Excel and Powerpoint as G Suite isn’t compatible with Microsoft?”

We’ve found that many of our customers are able to eliminate their existing productivity suites and rely exclusively on G Suite to create different kinds of files, including text compatabilitydocuments, spreadsheets and presentations. G Suite is also compatible with files made in other programs, such as Microsoft Office.

7 – “Moving to G Suite will mean losing all my existing email communication, contacts and calendar data”

There are a few options, small migrations can be accomplished by using the G Suite Migration for Microsoft Outlook® or one of the methods listed on G Suite’s Simple import of mail, contacts, and calendars page

For Exchange there is the G Suite Migration for Microsoft® Exchange tool as other options for larger imports.See Migrations:

  • Microsoft Exchange 2003, 2007, and 2010
  • Microsoft Exchange 2013
  • Office 365™
  • IMAP servers such as Novell Groupwise®, Courier, Dovecot, and Zimbra
  • ISPs that support IMAP, such as GoDaddy®
  • Other G Suite or Gmail accounts
  • Personal storage table (PST) folders

8 – “Gmail doesn’t use folders or shared folders but labels, this sounds all very complicated”

In Gmail you can organize your emails by setting up labels. Labels work like folders, but you can add more than one label to a message. Labels help you find emails quickly and stay organised, you can also setup rules to automatically apply labels to incoming emails.

You can signup for a Google G Suite trial here and if you are interested in moving to G Suite then give me a shout and i’ll email you a discount code to enable you to receive 20% off your first years subscription charges.

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Google G Suite Admin Shows Error 1000

We are unable to process your request at this time. Please try later. (Error #1000)

As I have recently acquired a new domain name I decided I would go ahead and change my primary domain on my Google G Suite account. I had done this once before without any issues but this time around things weren’t that simple.

The Dreaded Error 1000


error 1000

The Process of Changing your Primary Domain

The process should be a simple one, you login to and navigate to domains. google admin domains

Then select Add/Remove Domains

add remove domains

Then next to the domain you want to make your primary domain, select MAKE PRIMARY.

make primary

Once selected you will receive a warning pop-up like below:

change domain

You then confirm you want to proceed by clicking CHANGE PRIMARY DOMAIN and you should then be done, but wait…. what’s this error message 1000?

error 1000 small

Calling on Google for Help

I contacted Google via chat and very quickly received a reply stating that this was a known temporary issue and that I should wait 24/48 hours and try again, I put my trust in their suggestion and waited, 72 hours in fact, then tried again.

Nope, still getting the same error, so back to Google and this time by email, a full 24 hours goes by until I receive a reply stating that my case had been transferred to their admin team and I will get a reply ASAP.

The very same evening I receive a phone call on my mobile from an international number, I don’t normally answer these as most of the time they are overseas call centres trying to sell me something, but this time I decided to pick up and was greeted by a friendly American chap from Google.

Partner Program

G Shuite partner programme

After a little bit of small talk Diego jumps straight in and mentions the fact I had applied for the Google G Suite Reseller Program last year and that I had some live referrals in the system. My new best buddy then said he had spent a few hours investigating the error 1000 on my account and that the problem was caused because I had applied to be a reseller and that once you have applied Google doesn’t allow you to change your primary domain. It’s something to do with fraud prevention.

According to Diego my options were limited, I could either withdraw my application and lose my current referrals, change the domain and then apply again, or wait until I had made the target 100 referrals, be accepted into the program and make the change then.

So there you have it

Due to the hassle I abandoned the domain change idea and suggested to Google that instead of the unhelpful error 1000 they may wish to consider showing a message that simply says “As you have applied to be a Google Partner you can not change your primary domain”

That message would have saved me tons of time, I had searched Google for hours trying to find what was causing the error and found nothing useful, I would never have guessed it was being caused by my wish to Partner with Google.

I wanted to share my experience in the hope it may save someone else going through the same problems as me.

Feel free to comment below to let me know your experiences.

Smart Reply for Gmail

Smart Reply from Gmail is a great time saver, especially when your on the move.

smart replySave time with Smart Reply in Gmail, Inbox and Allo

It’s fairly easy to read emails while you’re on the go, but responding to those emails isn’t always effortless. Smart Reply from Google, saves you time by suggesting quick responses to your emails. Already driving 12 percent of replies in Inbox shows its usefulness and as of May 17 2017 you can start to use Smart Reply within Gmail for Android and iOS too.

Smart Reply suggests three canned replies based on the message you received:

Once you’ve selected one, you can send it immediately or edit your response starting with the Smart Reply text. Either way, you’re saving time.

Smart Reply utilizes machine learning to give you better responses the more you use it. So if you’re more of a “thanks!” than a “thanks.” person, we’ll suggest the response that’s, well, more you!

Watch the Video


This Site May Be Hacked

Google Search Shows This Site May Be Hacked.

What to do if you see this message.

After many years of negotiation I finally managed to secure the purchase of which I am absolutely over the moon with. Once I had the domain securely registered in my account I went about transferring the new name to my site.

Just before I made the transfer I Googled the domain to see the current listing and was horrified to see the message this site may be hacked. 


Well I knew my website hadn’t been hacked as the domain wasn’t even pointing to the WordPress DNS yet, so it must have been an issue with the previous domain owner, I had to get this message removed ASAP as I wanted the domain live and working.

Google Webmaster Tools

After some research I found an article that directed me to register my new domain on Google Webmaster Tools and once live I would be able to request the warning to be removed from Google Search.

Google Webmaster Tools >

google webmaster

I went ahead and added the domain name and verified ownership, a couple of clicks later and I had found the warnings and the means to get this issue resolved.

Simply navigate to the newly added domain name and then select > Security Issues, then tick the box to confirm you have fixed the issues and click REQUEST A REVIEW, your then get a pop-up box asking to confirm how to fixed the hacking problem, complete this and click submit.

security issues

Obviously, if your site has indeed been hacked you will need to make sure the issue is resolved first!

Manual Actions

There was also a way to request the review via the Manual Actions section but unfortunately the message has since been removed from my account, I would suggest you take a look here just to make sure there isn’t something important.

You will find this section under Search Traffic > Manual Actions.

manual actions


After about a week I received an email from Google stating that the review had been successful and that the warning had been removed from their search results.

So far I’ve had no issues from any other traffic source and everything seems to have been resolved. I feel like a bit of an idiot for not running a Google search earlier, but hey i’m not perfect and we learn from these things.

Hope this helped

I hope the above article helps and if you have any questions please comment on this post and i’ll try and answer where I can.